The Dandelion Patch - CLOSED - Cards & Stationery - 1. Library St, Reston, VA, United States - Phone Number. The Dandelion Patch, the speciality stationary and gift store at 1810 Library St. Kallett told WashingtonExec about her decision to become CEO of The Dandelion Patch, a local fine stationary boutique based. WashingtonExec: Dandelion Patch is a. My wife (then fianc. They worked with a specific supplier that she wanted to use and all went well until it came time to fill our order.. We had over 3. 00 invites and the consultants were great to work with and very professional. Their customer service was phenomenal in the beginning, but it clearly did not last nor come from the top down as we left extremely disappointed with TERRIBLE customer service by the owner by the end of our experience. It all started when we first were quoted about $6. Our order was already over $3,5. The Dandelion Patch is a local invitations. Read reviews and ratings about The Dandelion Patch. Compare thousands of invitations ratings and reviews in DC. Although we were working under a rather tight deadline, we decided that it simply wasn't worth it. Since my wife was designing the invites herself, she was constantly reminded of our tight deadline so she was quick and got the designs to the Dandelion Patch so they could get them to the supplier for production. We paid for the order in full when the designs were submitted for production and were told that our invites should ship within 7- 1. With the tight deadline, my wife repeatedly called to inquire and the Dandelion Patch had no updates. Finally, after about 1. When all was said and done, our invites were a full week late costing us valuable time because the owner had not paid the supplier. We got in touch with the Dandelion Patch and confronted them about the issue. They were very apologetic and we understand that mistakes may happen. However, we were spending over $3. K at their store and expected some sort of action to rectify the issue. I spoke with one of the consultants and asked if there was anything they could do for us with the address printing since our invites were a week late because of them (and likely would have been more than a week late had my wife not taken it upon herself to contact the supplier). It would help us make up some of the wasted time and get our invites out sooner. The consultant said she would speak with the owner, Heidi, and let me know. When the consultant called me back I expected that they would offer to cover the address printing at no charge.. Instead they offered a 2. It was somewhat insulting since we had already decided against the service due to cost but needed it because of their mistake. I politely declined stating that it was still too much. The consultant must have spoken with Heidi again because she called me back and said . This was still $3. In the end, we declined the service and my wife hand wrote all of the addresses as quickly as she could to get the invites in the mail. Believing we should give them one more chance to make it right and acknowledge the issue, my wife wrote an email explaining our ordeal and voicing our dissatisfaction. The email went unanswered and we received no reply. Again, very disappointed with the AWFUL customer service. Would strongly recommend searching elsewhere for your invitation needs. The Dandelion Patch, Wedding Invitations, Invitations Reviews. What invitation and card products do you offer? Catalog Invitations, Custom Invitations, Imprinted Napkins, Menus, Place Cards, Programs, RSVP Cards, Save the Dates, Thank Yous. What services do you provide? Addressing, Assembly, Calligraphy, Design, Eco- Friendly, Embossed, Engraving, Foil- Stamped, In- Person Consultations, Laser Cut, Letterpress, Printing, Shipping, Thermography.
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December 2016
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